Customer Promise

We want our customers to be the happiest in the industry. The Appshiner Customer Promise explains how we'll work to achieve that.

We'll be honest and respectful - so you know what to expect from us

Customer Promise - RoseSoft Technologies
  • We'll respect your culture, people and needs - we think different is good. We think choice is good, too.
  • We'll be honest about what we can do and what we can't.
  • We'll work with you to get the best outcomes, and if there's ever a problem we'll do our best to resolve it quickly.

We'll be open-minded and thoughtful - with creativity, inspiration and innovation

  • We love inspired ideas - yours and ours - and we'll use the best ones to help create and improve our products and services.
  • We'll provide intuitive products that meet the service levels we agree with you.
  • We'll ask every customer at least twice a year how we can do better and we'll act on what you tell us.

We'll share the journey with you - so we can give you what you want

  • We'll give you access, by phone, email and online portal to a Customer Support team committed to helping you and meeting the service targets of the support package that you choose.
  • We'll make adopting our products easy and we'll help you if you want to change the way you use them.

We'll be good to work with - we think work should be fun and rewarding

  • We want to make you happy and successful, inspiring your careers and ours.
  • Our people are friendly, positive and enthusiastic, with a 'can do' attitude and freedom to act in your best interests.
  • We'll be accountable for what we do. Every person working for Appshiner knows that they contribute to your satisfaction with us.
This is our promise to you. Judge us on this.