Refund Policy & Quality Revision Guarantee
Last Updated: September 27, 2026 • Effective Immediately
AppShiner provides custom-tailored, computationally intensive, and human-expert curated mobile application audit deliverables. Because cloud servers immediately commence automated heuristic analysis and allocate specialist audit time upon order submission, all purchases are strictly final and non-refundable once an audit has commenced or delivered. Instead of cash refunds, we back every paid audit with our 100% Free Quality & Re-Audit Guarantee.
1. Bespoke Digital Deliverables & Statutory Withdrawal Rights (EU Directive 2011/83/EU)
Under international consumer protection frameworks, including Article 16(m) of EU Directive 2011/83/EU on Consumer Rights and United States FTC guidelines on digital deliverables:
- The standard 14-day right of withdrawal does not apply to digital content and personalized B2B intellectual deliverables that have commenced execution with the consumer’s prior express consent.
- By completing your payment and submitting your application URL for inspection, you expressly acknowledge and agree that AppShiner immediately initiates cloud computing, automated vision models, and human specialist allocation.
- Consequently, you waive any statutory right to cancel or request a cash refund once processing has begun.
2. Strict Non-Refundable Policy on Completed Audits
All sales of Basic Audit ($99), Pro Audit ($249), and Growth Audit ($499 / Enterprise) are final. No cash refunds, store credits, or prorated chargebacks will be issued on the basis of:
- Subjective disagreement with audit ratings, heuristics scores, or specialist commentary.
- Change of business priority, project cancellation, or client decision not to implement the recommendations.
- Third-party platform shifts or independent algorithm changes executed by Apple (App Store) or Google (Play Store).
3. Our 100% Quality & Accuracy Guarantee (Free Specialist Re-Audit)
We stand by the rigor and integrity of our audits. If you believe your audit report contains a factual data extraction error, an incorrect store locale version, or an omitted critical flow:
Free Re-Inspection Protocol:
- Notify our team at support@appshiner.com within 7 business days of receiving your approved report.
- Specify the exact module, metric, or screenshot discrepancy with supporting context.
- Our Senior Product Auditor desk will perform one (1) priority re-inspection, correct any verified discrepancies, and reissue a fully updated report within 48 hours at zero additional charge.
4. Duplicate or Accidental Charge Exceptions
If a technical network glitch or accidental double-click results in duplicate billing for the exact same audit request, the duplicate charge will be refunded immediately:
- Contact billing@appshiner.com with your order numbers.
- Upon verification via Lemon Squeezy Merchant of Record records, the full duplicate charge will be returned to your original payment method within 5 to 7 business days.
5. Chargeback Prevention & Fair Dispute Resolution
AppShiner maintains detailed, time-stamped server logs documenting payment processing, IP addresses, automated report rendering, and PDF downloads. In the event of an unjustified chargeback or payment reversal filed without first contacting our support desk:
- We will submit complete documentation (including server generation timestamps, delivery receipts, and agreed terms) directly to the payment gateway and issuing financial institution.
- Access to the AppShiner dashboard, report PDF export licenses, and white-label rights will be immediately revoked pending resolution.
6. Contact Our Specialist Desk
For quality revision requests, invoice questions, or billing assistance, our operations desk is available 24/7: